did you get an email confirming it? The admin end is not 100% reliable... the sent them an email enquiry twice without reply. It took a third time to get their attention but after that its all smooth sailing. My order arrived 2-3 weeks after that.
All of this was relatively recent (about 2-months ago I think). Try emailing them to give them a slight prod.
josh@zombiesmith.com
I seem to recall reading Matakishi's parcel dissappeared into the great postal void and they sent him a replacement.
(p.s. my Hasslefree order just arrived yesterday. More hunters and the super cool Ray zombie! Some queue jumping may happen..... :) )